Shipping & Delivery Policy – Planthut
Effective Date: 28 March 2026
Welcome to Planthut (https://planthut.in). This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders across India.
1. Order Processing Time
All orders are processed within 1–3 working days after payment confirmation
Orders are not processed on Sundays or public holidays
During peak seasons or plant demand, processing time may be slightly extended
2. Shipping Method
We ship orders using trusted courier partners through logistics platforms like Shiprocket.
Delivery is available across India
Courier partner is selected based on serviceability and speed
3. Delivery Time
Estimated delivery time: 3–7 working days
Remote or rural areas may take 5–10 days
👉 Delivery time may vary due to:
Weather conditions
Courier delays
Natural factors affecting plant transport
4. Shipping Charges
Shipping charges are calculated at checkout based on:
Location (Pincode)
Order weight and size
We may offer free shipping on selected products or promotions
5. Order Tracking
Once your order is shipped, you will receive:
Tracking ID via SMS/Email
You can track your order using the provided tracking link
6. Delivery Attempts
Courier partners will attempt delivery 2–3 times
If the customer is unavailable, the order may be returned
👉 In such cases:
Re-shipping charges will be applicable
7. Packaging of Plants
We take special care in packaging:
Secure packing to prevent damage
Moisture control for plant safety
However, slight transit stress is natural for live plants.
8. Delays & Liability
Planthut is not responsible for delays caused by:
Courier companies
Natural disasters
Incorrect address provided by customer
9. Address Accuracy
Customers must provide:
Correct and complete address
Valid phone number
Incorrect details may result in delivery failure.
10. Contact Us
For any shipping-related queries, contact us:
Business Name: Planthut (A Unit of Kisan Nursery and Garden Store)
Location: Pusa, Samastipur, Bihar, India
Phone: 9341106135
Email: support@planthut.in
By placing an order on our website, you agree to this Shipping & Delivery Policy.
